Frequently Asked Questions

When will I receive a written report indicating the progress of the expedited goods?

When your purchase order or contract is generated and issued, Global will receive a copy of the transaction via email and or fax. Global will at that time initiate contact with the supplier and/or contractor indicating we are your expediting representative and clarifying our role in the transaction process. Global at that time will confirm the supplier/contractor received the written documents confirming the order or we will confirm the verbal order of same. You will receive a written report of order status within 24 hours of order/contract generation. Depending on your delivery date, we will expedite the supplier 1 to 3 times per week depending on the urgency of the materials as per your instructions. You will receive a confirming written report via email or fax (customer’s preference) of every expediting report. The customer will always know the status of the order/contract.

Will the supplier/vendor/contractor talk to a third party doing my expediting?

The supplier may want to verify we are your expediting representative and may wish to contact you for verification. This initial contact for verification can be eliminated if you address the issue in the body of your purchase order advising the suppler/contractor that the expediting functions will be managed by Global American Expediting.

What happens if a critical item is shipped later than promised?

Global American Expediting is in the business of communication. You will know well in advance if a critical item is being shipped later than promised. As the customer you will have the option of advising the supplier/contractor that expedited shipping cost such as air freight/contract hauling will be at their expense if shipment is delayed. Or, you may wish to consider a secondary supplier/contractor. You will be well aware of the ship date as we will want proof of shipment and will confirm every shipment.

What are Global American Expediting Terms and Conditions with the supplier/contractor?

When a decision has been made to utilize the services we offer, we will request a copy of your purchasing terms and conditions. It is our responsibility to enforce those terms and conditions unless you waive them for a special scenario. Your purchase order/contract terms and conditions are ours as well.

How do we start doing business with Global American Expediting?

Global American Expediting will work off of a purchase order and/or contract, depending on how the internal process requirements are of the customer. Global can start as soon as you give a verbal order and send information with regard to the transaction you wish expedited. We will require a copy of your purchase order terms and conditions as this is an agreement/contract between you and the supplier/contractor.

Does Global American Expediting require all of our purchase orders/contracts for expediting?

Global is here to service your requirements, if you feel comfortable with a supplier and it is a quick delivery, such as same day delivery, you may not want to use our service. If you feel you need to pick and choose the purchase order/contracts being expedited depending on lead times and engineering, that is no problem.

How often will Global American Expediting Invoice?

Global American Expediting will invoice you on the 25th of every month. Our terms are net 30 days upon credit approval.